Refund Policy

At Joy Trajectory, we are committed to offering supportive, professional, and meaningful services to help you navigate your personal and relationship journey. We also believe in being transparent and fair with how we handle cancellations and refunds.

 

This Refund Policy outlines your rights and our responsibilities when it comes to rescheduling, cancellations, and refunds for coaching sessions or other offerings through www.joytrajectory.com.

 

 

 

1. Coaching Sessions & Appointments

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Cancellations:

 

• You may cancel or reschedule a session up to 24 hours in advance of the scheduled appointment time to receive a full refund or credit toward a future session.

• Cancellations made less than 24 hours before your scheduled session are not eligible for a refund, but may be rescheduled once at our discretion.

 

 

No-Shows:

 

• If you miss a scheduled session without notice, it will be considered a no-show and no refund will be issued.

• One courtesy reschedule may be granted in emergency situations, at our discretion.

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2. Digital Products & Resources (If Applicable)

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• Due to the nature of digital content (e.g., downloadable guides, workbooks, recordings), all sales of digital products are final and non-refundable once accessed or downloaded.

• If you experience any issues accessing the content, please contact us promptly and we will assist you.

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3. Refund Process

 

If you are eligible for a refund, it will be processed to your original payment method within 5–10 business days, depending on your bank or credit card provider.

 

If you have questions about your refund status, you can contact us at:

 

📧 Email: valenta@joytrajectory.com

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4. Package Services or Subscriptions

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If Joy Trajectory offers multi-session packages or recurring subscriptions:

 

• Unused sessions in a prepaid package may be refunded pro rata if the refund request is made within 30 days of purchase.

• Subscription services (if applicable) may be canceled at any time; however, refunds are not issued for partially used subscription periods, unless otherwise stated.

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5. Exceptional Circumstances

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We understand that life happens. If you believe you have a special case not addressed in this policy (e.g., medical emergency), please reach out to us directly. We review such requests with compassion and flexibility.

 

6. Policy Updates

 

Joy Trajectory reserves the right to update this Refund Policy at any time. Changes will be posted on this page and will take effect immediately unless stated otherwise.

 

 

Thank you for trusting Joy Trajectory.

We’re honored to be part of your growth journey and are here to support you every step of the way.